Complaints Procedure

1. Commitment to Resolution

EdenPa Construction maintains a formal quality and complaints policy. Should any aspect of our site operations, communication, or building delivery fall short of agreed specifications, we investigate promptly.

2. How to Lodge a Complaint

Formal technical complaints should be sent in writing to: Managing Director, EdenPa Construction, 20-22 Wenlock Road, London, N1 7GU, or via email to sylvester@edenpaconstruction.com with the subject line "Formal Complaint".

3. Response Timeline

We acknowledge complaints within 2 business days and provide a written site investigation findings report within 10 business days.